Driving Growth for Independent Liquor Stores

Scotch combines advanced POS hardware with efficient management tools to cut costs, speed transactions, and help stores scale confidently.

Product Design

Overview

Scotch modernizes independent liquor stores by integrating next-generation POS hardware with efficient management tools. This seamless platform streamlines daily operations, reduces costs, and accelerates transactions empowering store owners to focus on scaling revenue and growing their business sustainably.

Overview

Scotch modernizes independent liquor stores by integrating next-generation POS hardware with efficient management tools. This seamless platform streamlines daily operations, reduces costs, and accelerates transactions empowering store owners to focus on scaling revenue and growing their business sustainably.

Overview

Scotch modernizes independent liquor stores by integrating next-generation POS hardware with efficient management tools. This seamless platform streamlines daily operations, reduces costs, and accelerates transactions empowering store owners to focus on scaling revenue and growing their business sustainably.

What we did

01.

Accelerated Sales Through Streamlined Journeys

02.

Enabled Operational Agility with New Design Workflows

03.

Unified Efforts to Accelerate Business Impact

04.

Boosted Adoption and Efficiency via User-Centered Iterations

What we did

01.

Accelerated Sales Through Streamlined Journeys

02.

Enabled Operational Agility with New Design Workflows

03.

Unified Efforts to Accelerate Business Impact

04.

Boosted Adoption and Efficiency via User-Centered Iterations

What we did

01.

Accelerated Sales Through Streamlined Journeys

02.

Enabled Operational Agility with New Design Workflows

03.

Unified Efforts to Accelerate Business Impact

04.

Boosted Adoption and Efficiency via User-Centered Iterations

01

Accelerated Sales Through Streamlined Journeys

Cluttered Interface Slowed Transactions and Increased Errors

Cashiers faced a cluttered terminal with excessive options and unclear priorities, causing operational bottlenecks, increased errors, and reduced throughput which hindered revenue growth. 

01

Accelerated Sales Through Streamlined Journeys

Cluttered Interface Slowed Transactions and Increased Errors

Cashiers faced a cluttered terminal with excessive options and unclear priorities, causing operational bottlenecks, increased errors, and reduced throughput which hindered revenue growth. 

01

Accelerated Sales Through Streamlined Journeys

Cluttered Interface Slowed Transactions and Increased Errors

Cashiers faced a cluttered terminal with excessive options and unclear priorities, causing operational bottlenecks, increased errors, and reduced throughput which hindered revenue growth. 

Pain Points

  • Cluttered interface with excessive options causing operational bottlenecks

  • Unclear action priorities leading to increased errors and slower transactions

  • Cognitive overload slowing cashier decision-making and reducing throughput

  • Disorganized product search disrupting workflow and causing delays

  • Lack of quick access to product information hindering customer interactions

Pain Points

  • Cluttered interface with excessive options causing operational bottlenecks

  • Unclear action priorities leading to increased errors and slower transactions

  • Cognitive overload slowing cashier decision-making and reducing throughput

  • Disorganized product search disrupting workflow and causing delays

  • Lack of quick access to product information hindering customer interactions

Pain Points

  • Cluttered interface with excessive options causing operational bottlenecks

  • Unclear action priorities leading to increased errors and slower transactions

  • Cognitive overload slowing cashier decision-making and reducing throughput

  • Disorganized product search disrupting workflow and causing delays

  • Lack of quick access to product information hindering customer interactions

Intuitive Design Driving Profitability

We redesigned the interface to prioritize key actions and reduce cognitive load. Intuitive color-coded cues enabled faster, more confident decisions. Moving product search to a dedicated screen decluttered workflows, while a quick-access info panel allowed seamless customer support.

These design improvements boosted transaction speed, accuracy, and user experience directly driving higher throughput and profitability.

Intuitive Design Driving Profitability

We redesigned the interface to prioritize key actions and reduce cognitive load. Intuitive color-coded cues enabled faster, more confident decisions. Moving product search to a dedicated screen decluttered workflows, while a quick-access info panel allowed seamless customer support.

These design improvements boosted transaction speed, accuracy, and user experience directly driving higher throughput and profitability.

Intuitive Design Driving Profitability

We redesigned the interface to prioritize key actions and reduce cognitive load. Intuitive color-coded cues enabled faster, more confident decisions. Moving product search to a dedicated screen decluttered workflows, while a quick-access info panel allowed seamless customer support.

These design improvements boosted transaction speed, accuracy, and user experience directly driving higher throughput and profitability.

Building Agility in Back Office Operations

While improving checkout was key, store managers faced challenges managing inventory and operations behind the scenes. Outdated workflows and cluttered data slowed decisions and increased errors.

We redesigned data tables for clear, intuitive views and added micro-interactions to speed updates and reduce repetitive tasks. Workflows were restructured around clear topics, helping managers navigate easily and work efficiently without cognitive overload.

02

Enabled Operational Agility with New Design Workflows

Streamlined Data and Smarter Stock Insights

We created a focused product details layout prioritizing key variables and hiding less essential info, enabling managers to act quickly and maintain flow. A product insights panel provides sales history and trends, helping optimize inventory, reduce costs, and keep stock lean.

02

Enabled Operational Agility with New Design Workflows

Streamlined Data and Smarter Stock Insights

We created a focused product details layout prioritizing key variables and hiding less essential info, enabling managers to act quickly and maintain flow. A product insights panel provides sales history and trends, helping optimize inventory, reduce costs, and keep stock lean.

02

Enabled Operational Agility with New Design Workflows

Streamlined Data and Smarter Stock Insights

We created a focused product details layout prioritizing key variables and hiding less essential info, enabling managers to act quickly and maintain flow. A product insights panel provides sales history and trends, helping optimize inventory, reduce costs, and keep stock lean.

03

Unified Efforts to Accelerate Business Impact

We fostered close collaboration between design, development, and business teams to align priorities and accelerate product delivery. This unified approach ensured the product met market demands quickly, reduced time-to-market, and strengthened Scotch’s competitive position driving faster revenue growth and business scalability.

03

Unified Efforts to Accelerate Business Impact

We fostered close collaboration between design, development, and business teams to align priorities and accelerate product delivery. This unified approach ensured the product met market demands quickly, reduced time-to-market, and strengthened Scotch’s competitive position driving faster revenue growth and business scalability.

03

Unified Efforts to Accelerate Business Impact

We fostered close collaboration between design, development, and business teams to align priorities and accelerate product delivery. This unified approach ensured the product met market demands quickly, reduced time-to-market, and strengthened Scotch’s competitive position driving faster revenue growth and business scalability.

Unifying Front and Back Office for Seamless Operations

To connect sales and management, we built a seamless bridge allowing orders to be created, held, and retrieved at the counter. This integration reduces errors, streamlines workflows, and enables faster, more connected service—boosting efficiency and customer satisfaction.

Unifying Front and Back Office for Seamless Operations

To connect sales and management, we built a seamless bridge allowing orders to be created, held, and retrieved at the counter. This integration reduces errors, streamlines workflows, and enables faster, more connected service—boosting efficiency and customer satisfaction.

Unifying Front and Back Office for Seamless Operations

To connect sales and management, we built a seamless bridge allowing orders to be created, held, and retrieved at the counter. This integration reduces errors, streamlines workflows, and enables faster, more connected service—boosting efficiency and customer satisfaction.

04

Boosted Adoption and Efficiency via User-Centered Iterations

Boosted Adoption and Efficiency via User-Centered Iterations

Boosted Adoption and Efficiency via User-Centered Iterations


By continuously incorporating real user feedback, we refined the product to enhance usability and reduce operational friction. Today, 6 stores have already adopted the system to run their operations more efficiently and confidently.

Ready to Build?

Ready to Build?

We build lasting partnerships through trust, care, and a team dedicated to your growth.

We build lasting partnerships through trust, care,

and a team dedicated to your growth.

Let's Chat

Let's Chat

Let's Chat